RETURNS & EXCHANGES
Each piece of Leo is handmade and quality checked before dispatch. We prioritise maintaining a standard of high quality and customer satisfaction in all Leo products. If you are not happy with your piece you may return the item if the following terms are met; (Please contact email@example.com before returning your item with your full details and your enquiry)
EXCLUDED ITEMS FOR CHANGE OF MIND RETURN
Promotional sale items
Personalised or made to order items
TERMS + CONDITIONS
Items will not be accepted if altered or showing signs of wear; dry cleaned or damaged items will not be refunded or exchanged, any odour of perfume or similar will not be accepted. Leo reserves the right to deny a refund or exchange if the item does not meet our Returns + Exchanges terms.
When enquiring for an exchange or refund please contact firstname.lastname@example.org directly to discuss any issues you may have with your order.
Full price items may be returned if the item is; unworn, unmarked, unwashed, or unaltered. Items must be returned in original condition and all tags must still be attached.
Items that meet these conditions may be returned within 10 days of delivery date; items not received within this time period will not be accepted.
You will either receive an exchange or refund on the cost at time of purchase.
Return postage is your responsibility and original postage fee will not be refunded.
It is recommended that you send back your item using a trackable delivery service as Leo the Label does not accept responsibility for items lost in transit.
CONDITIONS OF SALE OR PROMOTIONAL ITEMS;
Leo will offer an exchange on the original cost at the time of purchase, no refunds for change of mind will be issued on sale or promotional items. The items must adhere to Leo’s terms and conditions listed above to be accepted as an exchange.
Items may be returned within 10 days of delivery date; items not received within this time period will not be accepted.
Please email email@example.com to notify of your return and reason. Due to items being handmade and limited edition Leo cannot guarantee the availability of an item for exchange. Leo will do the best to offer you another alternative if your original request cannot be met.